Refund policy

Last updated: October 21, 2026

14-day returns

We want you (or the person you're gifting) to love every order. If something isn't right, you can return it within 14 days of delivery, as long as it is unused, in its original packaging and in the same condition you received it. This applies to orders shipped anywhere in the world. Return shipping is paid by the customer unless the item arrived damaged or wrong. Where your local consumer law gives you additional rights (for example a 14-day cancellation right in the EU, the UK or Israel), those rights are not affected by this policy.

For hygiene reasons, opened cosmetics, sleep masks, bonnets and similar personal-care items cannot be returned unless they arrived damaged or defective.

How to start a return

Email us at mpost8788@gmail.com with your order number and a short note (and a photo if the item arrived damaged). We'll reply within 2 business days with return instructions. Items sent back without first contacting us may not be accepted.

Damaged, defective or wrong items

Please inspect your order on arrival and contact us within 14 days if an item is defective, damaged or not what you ordered. We'll send a replacement or refund you in full, including shipping, at no cost to you.

Exchanges

The fastest way to get a different colour or size is to return the item you have and place a new order once the return is approved.

Refunds

Once we receive and inspect your return we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Banks and card companies can take a few extra days to post the refund. If more than 15 business days have passed since your refund was approved, contact us at mpost8788@gmail.com.